Who Is Contacting Your Child on Roblox?
You want a name. That is the natural first thought and it is the wrong first move — it can wipe the evidence, warn the account and cost a prosecution that would otherwise have happened. The identity is reachable, but only by people who can compel a platform to produce records, and there is a clock on how long those records survive. This page sets out what to do in the order that protects your child and the case: keep the record, tell the platform, tell the national reporting line, tell your local police. Then, and only then, what anyone with lawful authority can actually do with what you handed them.
Read this before you do anything else
Do not delete, and do not reply. Not the account, not the chat, not the app. A parent who clears the conversation to protect a child destroys the only record anyone will ever have of it. Capture what is on the screen right now — the messages, the name the account is using, the timestamps, the game it happened in. Then report, in this order: Roblox, then the CyberTipline run by the National Center for Missing & Exploited Children, then your local police department. The CyberTipline is the national channel for exactly this, its number runs around the clock, and it is the one thing on this page most parents have never heard of. Do not try to find out who the account belongs to. That is not squeamishness — the legal power to pull an account back to a person sits with investigators and courts, and a parent reaching for it tips off the account, contaminates the file and can create legal exposure of their own. If your child is in immediate danger, call 911 first and read the rest afterwards.
Watch: the four moves, in the order they belong
A short walk through what to capture, who to tell, and why the identification question is the last one on the list rather than the first.
What to do in the first hour
The instinct that costs cases
Almost every parent reaches for the same thing first, and it is the one thing that makes everything afterwards harder.
The impulse is to find out who it is. Sometimes that means opening the account’s profile and reading everything on it. Sometimes it means messaging them. Sometimes it means picking up the child’s device, becoming the child for an evening, and trying to draw the person out. Every one of those is understandable and every one of them makes the situation worse.
Messaging the account tells it that an adult is now watching. An account that learns it has been noticed stops talking, deletes what it can reach, and moves on to a new handle. Anything it deletes is gone from your view instantly, and whether a copy survives on the platform’s own systems depends on a preservation process that will not have started yet, because nobody has reported anything.
Writing as your child is worse than useless. It is a natural idea — keep the conversation going, get them to say something incriminating. In practice you have written messages under a child’s name that you will later have to explain to a detective, and you have made it genuinely unclear which side of a conversation was a child and which was a parent. Investigators run online-undercover work under written authorization and supervision for exactly that reason. A parent doing it at the kitchen table hands a defense lawyer a gift and can create real legal risk for the parent. Do not impersonate your child to engage the account, and do not confront the person directly.
Trying to unmask the account yourself is the third version of the same mistake. This page does not publish techniques for it, and that is deliberate rather than coy: any method that would work for a worried parent works identically for someone hunting a child, and the parts of it that are lawful are the parts an investigator can do faster with a court behind them. What a parent can do that nobody else can is preserve the record before it decays and get it in front of the people with subpoena power the same day.
None of this is specific to one game. The same order applies wherever the contact started, and if the platform in your case is a chat app or a social network rather than a game, the platform-neutral version of this sequence is set out in our guide to what to do when a child’s online friend may be an adult. What follows here is written for Roblox because the reporting routes, the account types and the chat settings are particular to it.
Freeze it before you touch it
The first move is not investigative. It is archival, it takes about fifteen minutes, and it is the part only you can do.
Work from the child’s screen, and do not log out, uninstall or reset anything. Capture with screenshots or a second phone’s camera rather than by retyping, because a retyped conversation is your account of what was said and a screenshot is the thing itself.
Capture the conversation whole, not the worst parts. The instinct is to save the two messages that frightened you. Grooming cases are built on the arc — friendly, then flattering, then private, then secret — and the early harmless-looking exchanges are what establish that arc. Scroll to the beginning and work forward.
Capture the identifiers exactly as they appear on screen. The name shown on the account, the name shown next to each message, and the address of the account’s profile page if you are on a browser. Do not tidy or correct anything, including odd capitalization and substituted characters — those details are how a record gets matched later, and a helpfully corrected handle can fail to match anything at all.
Capture where it happened. Roblox conversations sit in different places depending on the feature: in-game chat visible to everyone playing, one-to-one chat inside a game, and the messaging surface outside games. Which one it was matters, because it tells an investigator which records to ask for. Note the name of the game or experience the contact occurred in, and note whether the conversation continued outside Roblox.
Capture the times. Dates and, where the screen shows them, times, plus your own time zone. Platform records are timestamped, and an approximate time is not something a technician can match against a log.
Then write down what happened off the screen. Whether gifts or currency were sent, whether the account asked your child to move to another app, whether it asked for photographs, whether it asked your child to keep the friendship from you, and whether it ever claimed an age. Those five facts are the ones an intake analyst is reading for.
Do not delete the account and do not let your child delete it. Every instinct says to make it stop by removing it. Blocking the account stops the contact without destroying what came before it; deletion does both. If your child has already deleted things, do not treat that as fatal — say so plainly when you report, because platform-side copies can outlive what a user removes and the report is what starts the process of holding them.
One more thing belongs in this first hour, and it has nothing to do with evidence. Tell your child they are not in trouble. Children conceal contact from adults because they expect the device to be taken away and the friendship to be blamed on them, and a child who expects punishment is a child who deletes the conversation before you see it.
Reporting inside Roblox, and what that report can reach
The platform is step two, not step one, and it is worth understanding what it can and cannot hand back to you.
Roblox provides in-product reporting and blocking, and its safety material tells users that anyone who experiences something making them feel unsafe or unwell can report and block the user or the game. Report the account and the conversation, and report the experience if the contact happened inside a particular game. Do it after you have your own copies, because a report that results in the account being removed can also result in the conversation disappearing from your child’s view.
What that report will not produce is an answer addressed to you. Platform enforcement is a moderation decision, not an investigation you are a party to. You are unlikely to learn what was found or what was done, and you should not read silence as inaction.
What it may well produce is a report you never see. Federal law requires an electronic communication service provider that obtains actual knowledge of facts or circumstances showing an apparent violation of the federal child-exploitation statutes to make a report to the CyberTipline operated by the National Center for Missing & Exploited Children, and to do so as soon as reasonably possible after obtaining that knowledge. The listed offenses include the child sexual abuse material sections and the enticement provision. So a serious report to the platform can independently become a federal referral. That is a reason to report to the platform. It is not a reason to stop there, because the trigger is the provider’s own knowledge and its own assessment, and yours may be the only account of the conversation that exists outside a moderation queue.
A note on menus. Roblox changes its safety product frequently — account types, age checks and chat defaults have all moved in the last year. Any page that hands you an exact sequence of taps is describing a screen that may already have changed. Work from the current settings screen in front of you and treat written menu paths, including the ones on this page, as a description of what to look for rather than a script.
The CyberTipline: the one name on this page that matters most
If you take a single thing away, take this. It is the national channel for exactly this situation and it is missing from almost every page written about it.
The National Center for Missing & Exploited Children operates the CyberTipline, the centralized national reporting system for the online exploitation of children. Its statutory footing is in the federal missing-children program: the annual grant to the Center is to be used, among other things, to work with families, law enforcement agencies, electronic service providers and technology companies on reducing online images and videos of sexually exploited children, by operating a CyberTipline. It is not a charity’s suggestion box. It is the pipe that platform reports and public reports both feed into, and it is staffed around the clock.
The Justice Department tells the public to use it by name. The Criminal Division’s Child Exploitation and Obscenity Section publishes a page on reporting violations, and for incidents involving the possession, distribution, receipt or production of child sexual abuse material it directs the reader to file a report on the Center’s website or call 1-800-843-5678, and states that the report will be forwarded to a law enforcement agency for investigation and action. The same page adds that if you have an emergency requiring an immediate law enforcement response you should call 911 or your local police or sheriff’s department. That is a federal instruction, not an opinion, and it is the reason this step sits where it does in the order.
Use it when the contact is sexual in nature. That includes requests for photographs, sexual conversation, sending sexual images to your child, pressure to move somewhere images can be exchanged, and threats to expose images your child has already sent. It also covers attempts to arrange to meet. If what happened was unpleasant but not sexual — bullying, harassment, a scam over game currency — the platform and, where a crime may have occurred, your local police are the right routes, and the CyberTipline is not the fit.
Report even if you feel you have almost nothing. A handle, a rough date and a description of what was said is a usable report. Analysts are looking across reports, not only at yours, and a fragment that means little on its own can be the one that connects a file already open somewhere else.
Because the Center is a private non-profit rather than a government agency, this page names it rather than linking it. You will find the CyberTipline on the Center’s own website, and the hotline number above is the one the Justice Department publishes.
Your local police, even when the account is anonymous
Parents skip this step because the account has no name attached. That reasoning is backwards, and there is a clock involved.
The same Justice Department guidance states that child sexual abuse matters are generally handled by local and state authorities rather than by the federal government, which is why a report to a national line is not a substitute for a report where you live. Many departments have a detective assigned to crimes against children, or access to a state or regional internet-crimes-against-children unit. Ask for that person by function when you call the non-emergency line.
Here is the part that turns a police report from a formality into the most time-sensitive thing you will do. Federal law lets a governmental entity require a communications provider to preserve records and other evidence it holds, pending the issuance of a court order or other process, and those records must then be retained for 90 days, extendable by a further 90 days on a renewed request. A preservation request is quick, it does not require the investigator to have decided anything yet, and it stops the account’s records ageing out or being deleted while the case is assessed. Only a governmental entity can send one. There is no version of that request a parent can make, which is precisely why the delay between your screenshot and your police report is the window in which evidence is actually lost.
An anonymous handle is not a dead end for an investigator the way it is for you. They can ask a court for the records behind it, they can ask other agencies whether the handle appears in an existing file, and they can pass it into the national reporting system where it may already sit alongside other reports. The account being anonymous is an argument for reporting faster, not for giving up.
What the report can grow into. Enticement of a minor is a serious federal offense in its own right: using a facility of interstate commerce to knowingly persuade, induce, entice or coerce a person under 18 into sexual activity for which someone can be charged, or attempting to, is punishable by not less than 10 years and up to life. That mandatory minimum is why the preservation of an ordinary-looking early conversation matters so much: the arc is the evidence.
This is not a hypothetical risk, and states are treating it as a live one. The Georgia Attorney General announced an investigation into Roblox on 17 February 2026, issuing the company a civil investigative demand under Georgia’s Fair Business Practices Act for material including reports of abuse from Georgia users, communications on the efficacy of parental controls, documents on chat and game moderation, and age-verification procedures. The announcement describes two concrete cases: two girls recovered by the Georgia State Patrol after leaving their home in Florida following contact with a 19-year-old stranger on the platform, and a 2023 incident in which an adult posing as a child used the platform’s chat function to reach a 12-year-old boy who was then coerced into sending explicit photographs. Both began the way the conversation on your child’s screen began.
Five parties, five different levels of access
Read the middle column. It is the whole answer to why the identity is not something you can buy your way to.
| Who | What they can lawfully reach | What they need first |
|---|---|---|
| You, the parent | Everything visible on your child’s own screen, and nothing behind the account | Nothing — which is why capturing it is your job and nobody else’s |
| Roblox | Its own account and message records; may act on them internally and must refer apparent offenses onward | A report, or its own detection |
| The CyberTipline | Receives reports from the public and from providers; a report is then forwarded to a law enforcement agency for investigation and action | A report from you or from the platform |
| A detective, records only | Subscriber-level records: name, address, session times and durations, service type, subscriber or instrument number including a temporarily assigned network address, and means and source of payment | A subpoena, or a court order on specific and articulable facts |
| A detective, message contents | The contents of the messages themselves | A warrant, for anything in storage 180 days or less |
| People Locator Skip Tracing | Public records on an adult already named by an investigator or by counselDownstream only | An existing report or matter, and a lawful purpose we can state |
Notice that we are in the bottom row rather than the top one, and notice what our row does not say. We cannot reach any of the four rows above us, and neither can anyone selling you a lookup.
Why a detective can get what you cannot
The asymmetry is written into a 1986 statute, and it is worth understanding rather than resenting.
The rules sit in the federal stored-communications provisions. Start with the prohibition. A provider of electronic communication service to the public shall not knowingly divulge the contents of a communication held in electronic storage by that service, subject to a short list of exceptions. You are not on that list. There is no version of a parent asking nicely, or paying someone, that produces the contents of messages sent to a child by a stranger. Anyone who says otherwise is describing something the law forbids.
Then read the part most pages miss, because it explains why the platform’s answer is a matter of policy rather than of law. Non-content records — the information about a subscriber rather than what they said — sit under a separate subsection, and one of its permissions allows a provider to divulge such a record to any person other than a governmental entity. That is permissive, not mandatory. The statute does not compel a platform to keep an account holder’s details from a private person; the platform’s own terms, its privacy obligations and its safety policy do. So the honest answer to “why will Roblox not tell me who this is” is that it has chosen not to, for reasons that also protect every child on the platform from being looked up by an adult with a story.
Now the other direction. When a governmental entity wants those same records, there is a graduated ladder. Basic subscriber information — name, address, session times and durations, length and type of service, subscriber or instrument number including a temporarily assigned network address, and means and source of payment — can be obtained with an administrative, grand jury or trial subpoena. A court order sits above that and issues only where the government offers specific and articulable facts showing reasonable grounds to believe the records are relevant and material to an ongoing criminal investigation. And the contents of communications in electronic storage for 180 days or less require a warrant. Each rung asks for more justification, and each rung reaches further.
There is also an emergency door. A provider may disclose to a governmental entity where it believes in good faith that an emergency involving danger of death or serious physical injury to any person requires disclosure without delay. That exists precisely for cases where a child is being told to meet someone tonight. It is another route that runs through law enforcement rather than around it, and another reason the fastest thing you can do for your child is put the facts in front of a police department.
Put the ladder together and the sequence on this page stops looking like caution and starts looking like the only route that reaches an answer. Your screenshots are the specific and articulable facts. The report is what gets them to someone who can use them. The 90-day preservation hold is what keeps the records alive while that happens. Nothing a parent does alone touches any part of that chain.
What Roblox’s own controls can do before anything happens
Preventive, honest, and limited — stated as Roblox’s current safety material states it, including the limits.
Roblox now runs age-based account types. Roblox Kids covers ages 5 to 8 and Roblox Select covers 9 to 15, each with built-in restrictions and more parental visibility than a standard account. In Kids accounts, chat is off by default and chat outside games is disabled entirely; a parent can turn on the in-game chat that appears in a live feed to everyone playing, and can separately turn on one-to-one in-game chat. In Select accounts, in-game chat between age-appropriate users is on and one-to-one in-game chat is off by default, with parents able to turn chat off altogether for a child under 13. Younger Select users also get a preset vocabulary feature that limits them to approved words.
Chat access now depends on an age check. Roblox describes this as unlocking chat features and placing the user in an age group, with the aim of keeping conversation within similar age bands and with people added as trusted friends. The fastest route is facial age estimation, processed by an outside vendor; users aged 13 and over can use a government-issued photo ID instead, and a parent can set a child’s age through a linked parental account. Roblox’s own material also says the technology is not foolproof and recommends pairing it with parental controls and ongoing conversations.
To use parental controls at all, you link a parent account: your child initiates the link from their settings, you verify your identity with a government-issued ID or a credit card, and the accounts connect. From there you can set content maturity levels, block or approve specific games, manage communication settings, and set screen-time and spending limits.
Now the limits, because they are the part that gets left out. Roblox documents these controls as available for parents of children in Kids and Select accounts — the account types for users under 16. It also states that in most regions parents can manage all settings through the age of 12, with certain controls including game management and one-to-one chat manageable through 15. A 16- or 17-year-old is outside that framework, which is a real gap for the age group most likely to be approached and least likely to tell you. Roblox further notes that accounts, settings and controls vary by region and that chat or voice chat may be disabled where you are. And parental controls are visibility and restriction: they let you see and shape who your child can talk to. They do not tell you who anyone is.
Prevention also runs outside the platform. Much of what makes a child findable and approachable was published by adults rather than by the child, and it is worth knowing what is already public about your children before assuming a stranger guessed at it.
Six situations parents actually arrive with
The right next move is not the same in all six, and two of them are not what they look like.
It is almost certainly another child
Most of the people your child plays with are other children, and no page should turn ordinary friendship into a threat. If nothing sexual, secretive or gift-shaped has happened, this is a parenting conversation and not a report. Stay involved, keep play in shared spaces, and ask who they are talking to as a routine question rather than an alarmed one.
They moved the conversation to another app
A push to leave the game for a chat app, a private server or disappearing messages is one of the clearest signals there is. Capture both halves — the request inside the game and whatever happened afterwards on the other service — and report both, naming each platform. The second service holds records too, and it will only be asked if someone knows it exists.
A meeting is being arranged
Stop reading and call the police now rather than after you finish capturing. An arranged meeting is the point at which the emergency route through a provider exists at all, and it runs through law enforcement. Where the plan came together on a phone app rather than in a game, the groundwork is the same as a meeting set up through an app.
Your child already deleted everything
Report anyway, and say exactly that. What a user removes from their own view is not necessarily gone from the provider’s systems, and the preservation hold an investigator can send is aimed at those systems rather than at the app on the phone. Reconstruct what you can from memory, label it clearly as recollection, and let the record you cannot see be someone else’s job.
Someone is using your child’s name and photos
An account impersonating your child is a different problem with a different route: report it to the platform as impersonation, preserve it the same way, and keep your child’s own account out of any exchange with it. The general version of that situation, including what impersonation reporting does and does not achieve, is covered in our guide to an account impersonating a real person.
The account might be the other parent
This one is common and it changes everything. Where a separated parent believes the other parent is contacting the child through a game, that is a family-court and, where an order exists, a police matter — not a lookup. We decline it, for reasons set out below. Take it to the attorney handling the custody matter, who can raise it where a judge can act on it.
The order, restated as four moves
If you remember nothing else from this page, remember that these are numbered rather than optional.
Preserve, and do not reply
Screenshot the whole conversation from its beginning, capture the handle and profile address exactly as shown, note the game and the timestamps, and write down whether gifts, photo requests, secrecy or a move to another app were involved. Block rather than delete. Tell your child they are not in trouble.
Report to the platform
Use Roblox’s own reporting and blocking, naming the account, the conversation and the experience it happened in. Do it after your copies exist. Expect enforcement rather than an explanation, and know that a serious report can independently trigger a federal referral.
Report to the CyberTipline
Where the contact was sexual in any way — images, sexual talk, pressure, threats over images already sent, or an attempt to meet — report to the National Center for Missing & Exploited Children on 1-800-843-5678 or through its site. A partial report is still a usable report.
Report where you live
Call your police department’s non-emergency line and ask for whoever handles crimes against children. This is the step that can produce a preservation hold on the provider’s records, and it is the step with a clock on it. Call 911 instead if a meeting is being arranged or your child is in danger now.
What we take, and what we send elsewhere
Set out at length, because on this subject a vague answer would be worse than no page at all.
We do not take work to identify the person behind a child’s game account on a parent’s request. Not for a fee, not as a favor, not with a written explanation of why this case is different. That is not a capacity limit. Attribution of an anonymous account to a person requires records that only legal process reaches, so anyone who offers a parent that outcome is either guessing at a person’s identity or has obtained something they should not have — and a guess pointed at a named adult is its own catastrophe. The route that works is the one above: platform, national reporting line, local police.
What we do instead is downstream work on a matter that already exists. Where an investigator, a prosecutor’s office or an attorney has already identified a specific adult, and where there is a lawful purpose we can state and stand behind, public-records research can confirm and document that person in the ordinary world — verifying which of several same-name individuals is the right one, and building a dated file that shows its sources. That is the same public-records research we do in any matter, applied downstream of an identification somebody else lawfully made. It is genuinely useful to counsel, and it is useless as a shortcut, because it starts from a name rather than producing one.
We are a skip tracing and public records research firm, and Nobody on this team holds an investigator’s license and we claim none of the authority that would come with one. We do not present ourselves as law enforcement, as a child-protection body, or as any kind of official body, and we carry the powers of none of them. We do not pretext. Nobody here contacts a platform, a school, a carrier or a family member pretending to be somebody else in order to talk information out of them, and we do not buy the product of anyone who does. We never contact a child, or a person a client is concerned about, on anyone’s behalf. We do not reach into private financial account contents — balances, statements, transaction histories — and we cannot obtain anything that requires legal process, which means no message contents, no subscriber files, no device location and no account records.
The custody direction deserves saying out loud. A request framed as “find out who is contacting my child” is not always what it appears to be. Sometimes it is a separated parent trying to locate the other parent, or trying to establish where they are living, with a child’s game account as the way in. We treat that as a safety question rather than a research question. If there is a protective order, an address confidentiality program, or a history of violence in the file, we will not go looking for the location that program exists to conceal, and a request that arrives with a child’s safety as its stated reason gets more scrutiny at intake, not less. Where a genuine concern exists about a co-parent’s contact with a child, it belongs in front of the judge already handling the case, through the attorney already on it, where it can result in an order that actually binds someone. People live where they live, and a parent who has moved has not thereby become a target.
We are not a consumer reporting agency and nothing we produce is a consumer report under the Fair Credit Reporting Act. Parents who reach this page sometimes move straight to wanting a background check on a coach, tutor, babysitter or club volunteer. That is a covered use, it has to run through an FCRA-regulated screening provider with the consent and adverse-action machinery that comes with it, and we will say so and point you there rather than let research be used for a decision it was never built to support.
Everything on this page about statutes and procedure is general information and not legal advice. Whether particular conduct amounts to a particular offense, and what you should do in your circumstances, is a question for a lawyer, for the detective handling your report, or for a victim-services advocate who can sit with you through it.
Six readers arriving from six directions
The page is written first for the one at the top, at the hour they usually find it.
A parent an hour in
Needs the order, not a name
The second household
Wants the other parent to hear the same advice
School counselors
Briefing a family that has just disclosed
Camp and club organizers
Writing a policy that names the right channel
Victim-services advocates
Walking a family through the reporting chain
Counsel with a filed matter
Documenting an adult already named
What none of them needs is a page that promises to tell them who the account belongs to. What all of them need is to know which door to knock on first, and how long the records behind that door will still be there.
The honest answer here is usually “not us, and not for money”
Most people who write to us after reading this page are told to go to the reporting line and the police, at no cost, and that is the correct answer rather than a brush-off. Where a matter already has a report number, an attorney or a named adult, we say within 24 hours whether there is anything we can lawfully add to it and what it would consist of, before anyone is charged for anything. When the answer is that the file is already complete without us, that is what you will be told. A firm that would sell a parent an identification it cannot lawfully produce would sell them anything.
What parents ask at this exact moment
Can I find out who is contacting my child on Roblox?
Not yourself, and not through anyone you can hire. The account records that would connect a handle to a person are held by the platform, and federal law bars a provider from divulging the contents of communications to a private person at all. Non-content subscriber records may lawfully be shared with a non-governmental person, but that is a permission the provider chooses not to exercise. The identity is reachable through legal process obtained by law enforcement, which is why reporting quickly does more for you than searching ever will.
Should I message the account to find out who they are?
No, and do not write as your child either. Contact tells the account it has been noticed, which is the moment it deletes what it can and moves to a new handle. Writing under a child’s name also muddies who was speaking in the conversation a detective will later read, and undercover engagement with a suspect is something investigators do under authorization and supervision. Block the account, keep your copies, and let the report do the work.
What exactly is the CyberTipline and when should I use it?
It is the centralized national reporting system for the online exploitation of children, operated by the National Center for Missing & Exploited Children under the federal missing-children program, and it takes reports from the public as well as from platforms. Use it when the contact was sexual in any way: requests for images, sexual conversation, sexual images sent to your child, threats over images already sent, or an attempt to arrange a meeting. The Justice Department publishes its number as 1-800-843-5678 and says reports are forwarded to law enforcement for investigation and action.
Should I report to the police if I do not know who the person is?
Yes, and the anonymity is a reason to go faster rather than a reason not to bother. Only a governmental entity can require a provider to preserve records pending legal process, and that hold lasts 90 days with one 90-day extension available. Until somebody sends it, nothing is being held for you. Child sexual abuse matters are also generally handled by state and local authorities, so a national report and a local report do different jobs and you want both.
Will Roblox tell me what it found or who the account belongs to?
Expect enforcement rather than an explanation. Platform moderation is not an investigation you are party to, and you will usually not learn the outcome. Do not read that silence as inaction: where a provider obtains actual knowledge of facts showing an apparent violation of the federal child-exploitation statutes, it is required to report to the CyberTipline as soon as reasonably possible, and that referral happens whether or not anybody writes back to you.
Do Roblox’s parental controls let me see who my child talks to?
They let you see and shape who your child can talk to, which is not the same as knowing who anyone is. Once you have linked a parent account you can set content maturity, block or approve specific games, manage communication settings and set screen-time and spending limits. Two limits matter: those controls are documented for Roblox Kids and Roblox Select accounts, the types for users under 16, and Roblox states that in most regions parents manage all settings through age 12 with certain controls available through 15. Settings also vary by region.
Does the age check stop adults from chatting with children?
It raises the cost of pretending, and Roblox does not claim more than that. An age check unlocks chat and places a user in an age group so that conversation stays within similar bands or with people added as trusted friends, using facial age estimation, a government-issued ID for users 13 and over, or a parent-verified age. Roblox’s own material says the system is not foolproof and recommends pairing it with parental controls and regular conversation. Treat it as a filter rather than a guarantee.
Will your team investigate the account for me?
No. We decline requests to identify the person behind a child’s game account, whoever is asking and whatever is offered, because the records involved are reachable only through legal process and a guess pointed at a named adult causes its own harm. Our role begins after somebody with authority has identified a specific adult: with a lawful purpose we can state, we verify and document that person from public records to support a report or a case. We never contact the account, the child, or anyone else on your behalf.
Reported it, and now counsel needs the adult documented?
If a report exists and an adult has already been named by investigators or by an attorney, tell us what the matter is and what the lawful purpose is, and we will say plainly whether public-records work adds anything to it. If your situation is still the one at the top of this page, close this tab and make the two reports instead — that is free, and it is the thing that helps. Speak to the team if you would rather describe it first.
Document an adult already identified
